Unit
User Services Unit
Overview
The User Services Unit is the library's front line, welcoming and guiding visitors and providing lending, reading and reference services. It aims to help students and researchers find what they need as easily as possible, in a quiet and orderly environment.
Responsibilities
- Managing in-library and home lending and following up the timely return of resources.
- Organising and supervising the reading rooms.
- Providing reference services and answering researchers' enquiries.
- Issuing library cards to users and clearance certificates to graduates and departing staff.
- Introducing new users to the library's sections and how to search the catalogue.
- Shelving resources and keeping the shelves in order.
